FAQ's
Client Care & Frequently Asked Questions
The Aristo Craftsmanship
Q: What defines the "Aristo" standard of craftsmanship?
Every pair is a masterpiece of artisan skill. We use only the finest full-grain leathers and traditional hand-finishing techniques, such as our signature deep-burnished patinas, to ensure each shoe is a unique testament to heritage and precision.
Q: Where are Aristo shoes created?
Our footwear is handcrafted by master artisans in our dedicated workshops. We merge old-world European construction standards with meticulous local craftsmanship to create shoes that rival the world’s most prestigious luxury houses.
Sizing & Bespoke Services
Q: How do I ensure I select the perfect size?
True luxury is defined by the perfect fit. We recommend referring to our internal Sizing Guide or contacting our Private Client Line. For our U.S. clients, our lasts are designed to fit true to standard D-width specifications.
Q: Do you offer bespoke or custom patina services?
As a house dedicated to the "Crafted for the Few" philosophy, we do offer limited customization for our elite clientele. Please contact our concierge at Vipshoesofficial@gmail.com to discuss individual requirements.
Care & Longevity
Q: How should I care for my Aristo leather footwear?
To preserve the hand-burnished finish, we recommend using a high-quality cedar shoe tree and resting your shoes for 24 hours between wears. Clean only with a soft, lint-free cloth and premium natural creams.
Q: What is the Aristo Service Warranty?
We stand behind our work with a complimentary 30-day service warranty covering manufacturing defects. Beyond this period, we offer exclusive repair and refurbishment services to ensure your Aristo pair lasts a lifetime.
Shipping & Global Delivery
Q: Do you ship internationally to the United States?
Yes. We provide secure, insured international shipping. Delivery to the United States typically arrives within 10–15 business days, handled with the utmost care to ensure your order reaches you in impeccable condition.
Q: What is your policy on returns and exchanges?
We accept returns for refund within 4 business days and exchanges within 15 business days, provided the items are in their original, unworn condition with all tags and protective packaging intact.
Orders & Appointments
Q: Why is there a cancellation fee for online orders?
To maintain our operational integrity and the exclusivity of our stock, a 10% fee applies to cancellations made after payment is processed. This covers the bespoke handling and administrative care dedicated to every Aristo order.
Q: How can I visit the Aristo Office in Lahore?
Our office at 40 Gulberg Plaza, Liberty Market, is open for private consultations. To ensure a personalized experience with our collection, we kindly request that clients book an appointment in advance.